Asked on Every Route

The questions dispatch hears most, answered the way the technician would answer them at your door.

HomeFAQ
Ten answers

Before You Book

What does the $85 visit include?

The drive, the full Loop of checks on your machine, and the tally in writing. If you stop there, that's the entire bill — the figure doesn't grow because the technician spent longer than expected.

Do you repair both gas and electric appliances?

Yes. Dryers and ranges in both fuels are on the route weekly. Gas work stays within appliance-side components — a suspected supply-line or meter problem gets referred to the utility, and we'll say so plainly.

Is there a warranty on the work?

Parts and labor both, with the terms written on the tally sheet you keep. If the same fault returns inside the window, the return trip is on us.

Which towns are on the route?

Ferndale, Bellingham, Lynden, Blaine, Birch Bay, and the Custer–Laurel stretch between them. The areas page lists each town with its dryer, washer and refrigerator pages.

How do I pay?

Card, check or cash when the work is done — after the repair is tested in front of you, not before.

Repair or replace — will you tell me straight?

That's what the tally is for. When the figure crowds the price of a decent new unit, the technician says so and walks you through the trade-off. We charge for the Loop either way, so there's no incentive to talk you into a repair.

Do you work Saturdays?

Yes — the board runs Monday through Saturday, 8:30 to 5:30. Sundays the vans rest.

Should I do anything before the visit?

Clear a path to the machine and leave it plugged in if it's safe to — a fault that performs for the technician is diagnosed faster than one described from memory. Snap a photo of the model plate if it's easy to reach.

Can you fix a machine another company gave up on?

Often. Second opinions are a steady share of the route — the Loop has a way of finding the station the first visit skipped. Bring their paperwork if you have it; it helps to know what's been replaced already.

Are your technicians vetted?

Background-checked and insured, every one. You'll get the technician's name when dispatch confirms your window.

On the route

Out on the County Roads

Dave metering a dryer circuit at the bottom of a basement stair
Dave metering a dryer circuit at the bottom of a basement stair
Live readings on a front-load laundry pair, mid-Loop
Live readings on a front-load laundry pair, mid-Loop
Dispenser and ice checks on a French-door refrigerator
Dispenser and ice checks on a French-door refrigerator
Walking the Loop on a pro-style gas range
Walking the Loop on a pro-style gas range
Control-panel station of the Loop on a built-in dishwasher
Control-panel station of the Loop on a built-in dishwasher
Commercial ice machine mid-Loop in a working kitchen
Commercial ice machine mid-Loop in a working kitchen

Something we didn't cover?

Call and ask — dispatch would rather answer a question than reschedule a surprise.